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HELLO;

I'm Jieun Mok,  A UX Researcher & Designer.
How can I help you? 

Home: Welcome
Home: Experience

MY EXPERIENCE

Roles & Responsibilities

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|  Lendhaus

UX Designer

Dec. 2020

Bringing and optimising the complex process for new Commercial Real Estate Loan for this new platform which facilitates efficient financing with a variety of opportunities. Working for Borrower/Lender personas, Journey map,
User flow and High fidelity MVP product.

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UX Designer

Nov. 2020

|  Acceleration

Helped Acceleration draw a desirable and intuitive UX/Service for new platform to assist people with disability looking for long-term placement based on their special needs and goals for work. Accessibility and soft UX based on Neumorphism were one of the key factors of design decision.

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Oct. 2020 - Nov. 2020

UX Designer

|  Link4

Helped Link4 Cloud which is a secured invoice delivery service to solve the problem that half of new customers doesn’t complete their onboarding process after signing up, finding pain point of user friction to improve existing process and to restructure the dashboard.

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Senior UX Researcher

Mar. 2016 - Jan. 2020

|  Samsung Electronics

As a lead UX Researcher of Camera, Gallery, Note and S Pen experience, conducted a variety of research for Galaxy S / Note Series, both qualitative and quantitative, to identify customers needs and/or pain points. Translated the research insights into deliverables such as report, personas, user journeys and infographics and facilitated ideation workshop with cross-functional team members. 

Provided mentoring to Jr researchers in Research planning and Questionnaire design.

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Jan. 2014 - Feb. 2016

UX Researcher

|  Samsung Electronics

Contributed user experience research for Samsung Health service on Galaxy Series and Galaxy Gear Smartwatch Series so that engage users in daily health goal achievement.

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Feb. 2006 - Feb.2014

Software programmer

|  Samsung Electronics

Performed a project coordinator role in HQ for Samsung E-book project and authorisation tool. Organised feature requirements and issue validation over the projects with S/W Lab in Europe. 

Participated in implementing data exchange protocol between Smartphone, SIM card based on IEEE specification. Used C++ for qualcomm modem embeded. 

MY SKILLS

Home: Skills

RESEARCH METHODOLOGIES

UX MANAGEMENT

Heuristic Evaluation

Usability Testing

 User/Focus group Interview 

Expert Interview

Contextual Inquiry

Diary Study
Home Visiting

Online Survey
Blind Test 

Card sorting 

UX/Service Trend research
Competitive Analysis

Benchmarking
User Review Analysis 
User Data analysis
(Samsung /Google Analytics)

Home: Education

SKILLSET

UX Research
Design Research
UX/UI Design
Wireframe
low to high fidelity Prototyping

Persona

User Journey mapping

Information architecture

System process mapping

User flow

TOOLS

Figma, Sketch, Adobe XD, Axure
Miro, Slack, Jira, Trello
Survey Monkey, Google form, Typeform
Google Analytics
Microsoft Office (Word, Excel, PowerPoint)

Double Diamond Design Process

- Discover ; Research

- Define ; Synthesis

- Develop ; Ideation

- Deliver ; Implementaion

+ Facilitate co-design workshop

Research Planning and Overall Management 

- Questionnaire Design 

- User Definition

- Participants screening

- Trial session execution 

- Research result Documentation
- Research result Presentation

EDUCATION

My Studies

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Academy Xi

Academy Xi

Google Analytics Academy

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GOOGLE ANALYTICS FOR BEGINNERS (2020)

SERVICE DESIGN FOUNDATION (2020)

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USER EXPERIENCE DESIGN (2020)

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INTRODUCTION OF PSYCHOLOGY (2020)

Yale University

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UX MANAGEMENT: STRATEGY AND TACTICS (2020)

The Interaction Design Foundation

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CONDUCTING USABILITY TESTING (2019)

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BUSINESS CONVERGENCE FOR UX EXPERT (2017)

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BASIC OF USABILLITY  (2014)

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BS IN COMMUNICATION ENGINEERING (2006)

The Interaction Design Foundation

Samsung Electronics

Samsung Electronics

Ulsan University, Korea

Abstract Shape

"Want your users to fall in love with designs?
Fall in love with your users. "

Dana Chisnell

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