MY EXPERIENCE
Roles & Responsibilities
| Lendhaus
UX Designer
Dec. 2020
Bringing and optimising the complex process for new Commercial Real Estate Loan for this new platform which facilitates efficient financing with a variety of opportunities. Working for Borrower/Lender personas, Journey map,
User flow and High fidelity MVP product.
UX Designer
Nov. 2020
| Acceleration
Helped Acceleration draw a desirable and intuitive UX/Service for new platform to assist people with disability looking for long-term placement based on their special needs and goals for work. Accessibility and soft UX based on Neumorphism were one of the key factors of design decision.
Oct. 2020 - Nov. 2020
UX Designer
| Link4
Helped Link4 Cloud which is a secured invoice delivery service to solve the problem that half of new customers doesn’t complete their onboarding process after signing up, finding pain point of user friction to improve existing process and to restructure the dashboard.
Senior UX Researcher
Mar. 2016 - Jan. 2020
| Samsung Electronics
As a lead UX Researcher of Camera, Gallery, Note and S Pen experience, conducted a variety of research for Galaxy S / Note Series, both qualitative and quantitative, to identify customers needs and/or pain points. Translated the research insights into deliverables such as report, personas, user journeys and infographics and facilitated ideation workshop with cross-functional team members.
Provided mentoring to Jr researchers in Research planning and Questionnaire design.
Jan. 2014 - Feb. 2016
UX Researcher
| Samsung Electronics
Contributed user experience research for Samsung Health service on Galaxy Series and Galaxy Gear Smartwatch Series so that engage users in daily health goal achievement.
Feb. 2006 - Feb.2014
Software programmer
| Samsung Electronics
Performed a project coordinator role in HQ for Samsung E-book project and authorisation tool. Organised feature requirements and issue validation over the projects with S/W Lab in Europe.
Participated in implementing data exchange protocol between Smartphone, SIM card based on IEEE specification. Used C++ for qualcomm modem embeded.
MY SKILLS
RESEARCH METHODOLOGIES
UX MANAGEMENT
Heuristic Evaluation
Usability Testing
User/Focus group Interview
Expert Interview
Contextual Inquiry
Diary Study
Home Visiting
Online Survey
Blind Test
Card sorting
UX/Service Trend research
Competitive Analysis
Benchmarking
User Review Analysis
User Data analysis
(Samsung /Google Analytics)
SKILLSET
UX Research
Design Research
UX/UI Design
Wireframe
low to high fidelity Prototyping
Persona
User Journey mapping
Information architecture
System process mapping
User flow
TOOLS
Figma, Sketch, Adobe XD, Axure
Miro, Slack, Jira, Trello
Survey Monkey, Google form, Typeform
Google Analytics
Microsoft Office (Word, Excel, PowerPoint)
Double Diamond Design Process
- Discover ; Research
- Define ; Synthesis
- Develop ; Ideation
- Deliver ; Implementaion
+ Facilitate co-design workshop
Research Planning and Overall Management
- Questionnaire Design
- User Definition
- Participants screening
- Trial session execution
- Research result Documentation
- Research result Presentation
EDUCATION
My Studies
Academy Xi
Academy Xi
Google Analytics Academy
GOOGLE ANALYTICS FOR BEGINNERS (2020)
SERVICE DESIGN FOUNDATION (2020)
USER EXPERIENCE DESIGN (2020)
INTRODUCTION OF PSYCHOLOGY (2020)
Yale University
UX MANAGEMENT: STRATEGY AND TACTICS (2020)
The Interaction Design Foundation
CONDUCTING USABILITY TESTING (2019)
BUSINESS CONVERGENCE FOR UX EXPERT (2017)
BASIC OF USABILLITY (2014)
BS IN COMMUNICATION ENGINEERING (2006)
The Interaction Design Foundation
Samsung Electronics
Samsung Electronics
Ulsan University, Korea
"Want your users to fall in love with designs?
Fall in love with your users. "